I'm Emily O'Byrne, and I'm a service designer. 

I work with both traditional business analysis techniques and newer approaches such as Design Thinking, Lean UX and agile frameworks. I have over twenty years' experience in change management, process improvement, and project delivery, much of it gained at PwC Consulting and IBM on both external client projects and internal business change programmes.

I spent many years in employee communications and digital marketing roles for a global services firm. I have hands-on experience of moving to a digital culture within a large organisation. I also take on writing and editing projects within the consulting industry.  

I trained in user experience design at General Assembly on the full-time UX Design Immersive. You can see examples of my UX work here.

Download my CV

I work independently, and I'm also an associate at Alchemy Insight


I also make things...


You can find my textile art and accessories on Etsy.